"LOS ANGELES (KABC) -- A Los Angeles woman claims she wrote a negative review of Expedia after a bad experience, and the company canceled her trip and wrote "f--- you!" on her itinerary. Cara Viramontes has been looking forward to taking her 8-month-old son on a family vacation." ABC
First of all, shout out to Ms. Viramontes' 8-month-old son. For as crazy as this story is, I still couldn't stop being impressed by her son's tranquility during the interview. This kid is so calm and patient throughout the entire video. What a great kid. He's too young for candy, but when he's ready, I think he deserves some candy. Mom, give your son an "IOUCandy." If he learns to read and figures out what that note means, he's earned the candy. That's when you give him the candy.
Regarding the actual story: for as much as people complain on the internet about every single disservice nowadays--from parents being mad on Facebook about everything that does or does not happen to their children to journalists righteously blabbering on Twitter about feeling slighted by airlines--it's nice to see the folks at Expedia sticking up for themselves. Although some people would think to themselves, Who still uses Expedia? or Is Expedia the one with the Shatner commercials? (it is not), most of us will likely agree that Expedia is just trying to stay with the times with this customer service exchange. We know that individuals can get mad at companies whenever they want. We also know that some companies are legally essentially individuals, as evidenced by the Hobby Lobby Supreme Court case or companies trademarking genes or one of these cases like that, I can't quite remember which but it did totally happen (certainly at least for the sake of this argument). Thus it is only fair that some of these companies, which are individuals, get mad right back at people, who are also individuals. Individuals dealing with other individuals in some capacity or another. If that's not customer service, then I don't know what is.
It's preposterous that Ms. Viramontes would be mad at Expedia as if this is bad customer service. For Pete's sake, she received direct communication from Expedia! What is better customer service than hearing back directly, in a personalized message no less!? This is the sort of thing Google, Netflix, and Apple would kill to be able to say they do. Yes, the message she received is debatably rude, perhaps even negative. However, at least she didn't have to wait on the phone for 10 minutes listening and pressing buttons--none of which are even close to a category that would include her problem--to only then be put on hold to talk to a customer service representative who eventually directs you back to the internet to not have your problem solved.
All Expedia did here was act like every single person in 2016 and send a little personalized love in the form of a "f*** you" to someone they've never met in real life. Is that so wrong? If so, then try explaining that to people.